|Ships are sailing, systems are running… IT is recruiting! With more ships back and some exciting growth ahead, we are currently looking to recruit a Systems Analyst. The primary focus of the role will be supporting and improving Harding’s ship systems, data and processes, providing technical support and advice to onboard and landside colleagues, as well as building strong working relationships with our cruise line partners’ IT teams. This will include investigating technical and operational issues to ensure accurate and timely interfacing of Harding’s onboard retail operations with our ERP system.
This is a hands-on role providing 2nd/3rd line systems support to both new and refitted ship set-ups, onboard upgrades and Point of Sale (PoS) installations. You will conduct appropriate user acceptance testing and working collaboratively with stakeholders to resolve and sign-off snags in a timely manner. This will include occasional travel to ships and shipyards overseas, including working and travelling at weekends and outside normal working hours.
You will also participate in other technology-enabled projects, collaborating with Business Analysts, Project Leads and Technology colleagues & partners. You will use your analytical and critical thinking skills to create data flow diagrams and systems procedures, run training sessions and workshops, and structure and prioritise business requirements with stakeholders.
An intelligent self-starter with proven ability to work on your own initiative to solve problems An independent learner who picks up new skills quickly and uses them in day-to-day operations Strong customer service focus with clear communication at all levels, capable of dealing with difficult and stressful situations with a calm disposition Have demonstratable soft skills needed for the set-up of customer facing technologies Good Excel experience with strength in using multiple data sources within pivot tables Structured planning, organisation and time management skills Keen interest in systems development and advances in retail technology
Harding is leading the way in innovative onboard cruise retailing, adopting a Trinity Partnership approach with our cruise line partners and brand partners to excite and entice customers with unique shopping experiences. We stay at the cutting edge of retailing; consistently providing outstanding customer service and winning global retail awards