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  » Posted on: 07-09-2021

Position or Job Title 2nd Line Support - ITIL Systems Analyst
Company CV-Library Ltd
Recruiter Reference itjobspost/214594724
Position Location (City) Tamworth, Staffordshire
County/Area Staffordshire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Are you looking to take a forward step in your I.T career? Are you ready to move beyond helpdesk support? This may be the opportunity for you.

We are looking for a personable 2nd line technician to join our global retail client and support in the IT Service Management team. You will be instrumental in rolling out gold standard ITIL best practices across every country

We are looking for you to take ownership and help drive the improvements. You will be responsible for delivering training to staff members, reporting on projects, managing ServiceNow tickets and completing a variety of onboarding administrative tasks. Ideally you will come from an IT Support background, following ITIL processes, where you have improved or implemented IT service improvements.

You'll need to be: · Analytical - you'll have to understand and assess all the different support processes · Demonstrate where you have implemented or improved IT support processes · Personable - You will provide training for, and build relationships across the global business. · Any experience of following ITIL processes and ITSM tool \ IT call logging platforms would be great - ServiceNow would be advantageous!

This is a 12 month, fixed term role initially. Location - Atherstone (1 day per week working remotely) £32,000- £46,000

Big Red Recruitment are working on the role exclusively and interview slots available To be considered please send through your CV ASAP or get in touch via (url removed)

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£32000 - £46000/a
Start Date Required Experience
See listing
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Required Education
Other