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  » Posted on: 25-02-2021

Position or Job Title 1st Line IT Support Engineer - Bilingual
Company CV-Library Ltd
Recruiter Reference itjobspost/213252191
Position Location (City) Colchester, Essex
County/Area Essex
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Are you an experienced Bilingual 1st Line IT Support Engineer looking for a new challenge? If the answer is YES, the team at MSX International could have the ideal role for you.

MSX International are currently recruiting for an experienced Bilingual 1st Line IT Support Engineer to join the team based in Colchester. This role is anticipated to be a mix of office and home-based working.

What will I be responsible for?

Joining our team as a Bilingual 1st Line IT Support Engineer, you will be working as part of an established team to accept and attempt to resolve enquiries from licensed users of the diagnostic equipment, i.e. Ford Dealers, IMT, Ford Approved Fleets. The queries will be presented in the markets native language (German, Flemish, Spanish, French, and Italian). Other duties include:

Using a ticketing system to record data as required Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation etc.) as determined by the Management Write and circulate data to other Helpdesk Engineers and Management Escalate cases to the OEM for review Liaise with Team Leader(s) / Project Management on Case Histories, trends and analysis

Who are we looking for?

As our Bilingual 1st Line IT Support Engineer role, you will have Competent language skills both written and oral along with experience of providing a first-class service to end users. You will also require the following skills and experience:

Confident with MS Office, in particular MS Word and Excel Experience of operating systems, particularly Windows 10 Confident in software concern resolution and computers in general Experience within a customer support role, or similar position Experience of vehicle workshops and use of diagnostic equipment in that environment would be advantageous; however not essential Strong communication skills, both written and verbal

What we can offer you:

As our Bilingual 1st Line IT Support Engineer, we can offer a competitive salary of up to £28,000 based on experience plus bonus potential and a company car. Other company benefits include: 25 days annual leave pro rata, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases.

There is potential to progress within the company, with global opportunities updated regularly.

About MSXI:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Warranty & Technical Parts & Service Channel Management Customer Engagement Fleet & MobilityBuilding trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

If this sounds like the ideal role for you, please click APPLY now to register your interest in the role of Bilingual 1st Line IT Support Engineer.

All applicants must have the right to work in the UK

Required Skills
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Nice To Have Skills
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Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
Start Date Required Experience
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Required Education