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  » Posted on: 25-06-2020

Position or Job Title IT Customer Success Manager
Company CV-Library Ltd
Recruiter Reference itjobspost/212146295
Position Location (City) Leicester
County/Area Hampshire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
IT Customer Success Manager Leicester Permanent £(phone number removed) (Neg) + Benefits

IT Customer Success Manager needed for a permanent career opportunity based in Leicester. A chance to join a software business providing Cloud Software solutions into the Education sector.

Start ideally in July/August 2010. Key experience + responsibilities will include:

Leading customer-facing software support teams + engaging closely with Team Leaders. Driving Customer Satisfaction + service excellence including: customer on-boarding, maximising customer retention, subscription renewals, references + up-selling. Supporting customers through IT systems + technology (-ie- support systems, marketing software, CRM platforms etc). Maximising customer renewal rates, minimising attrition + maximising opportunities for up-selling / cross-selling. Mapping customer journeys, measuring customer satisfaction, tracking metrics + forecasting. Defining the 'ideal customer' benchmark + identifying potential for continuous improvement. Proven background in software post-sales + IT customer service delivery. Education / Schools sector background is strongly preferred. Strong soft skills: empathy, influencing, negotiation, persuasion + consensus building

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£40000 - £45000/a
Start Date Required Experience
See listing
Required Education