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  » Posted on: 16-06-2020

Position or Job Title 1st Line Service Desk Analyst
Company CV-Library Ltd
Recruiter Reference itjobspost/212122304
Position Location (City) MK41, Bedford, Bedfordshire
County/Area Bedfordshire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
1st Line Service Desk Analyst

Location: Bedford

Hours: Full time, 37 hours per week

Contract: Permanent

Salary: Circa £24,500

Our client is currently looking for an experienced Service Desk Analyst to join their small but busy 1st line team in Bedford.

What you will be doing:

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Providing 1st line support to approximately 450 internal customers, assisting them with hardware and software problems via telephone, email and face to face.

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Logging, assigning, prioritising, resolving and escalating calls where necessary.

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Helping with new starters and leavers set up to include pc’s and mobile phones.

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Working with the Deputy Service Delivery Manager to look at ways to continuously improve customer satisfaction across the business.

They’d love to meet someone with:

* Proven experience within a 1st Line / helpdesk / desktop Support role.

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Technical administration experience with Active Directory, Windows 10, Office 365 and Exchange.

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Knowledge of ITIL.

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Experience deploying, supporting and managing MS surfaces running Windows 10 OS and Wise terminals

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Knowledge of network troubleshooting, PC/laptop imaging tech, mobile telephony and desktop security (anti-virus, anti-malware)

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Excellent communication skills, both written and verbal/attention to detail.

About the company:

They are a Housing Association located in the Oxford to Cambridge corridor, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.

Amongst what they offer you is:

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Circa £24,500

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28 days holiday PLUS Bank Holidays!

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Contributory pension scheme

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Private health care

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Opportunities for development and professional training

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Discounted gym membership

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Retail discount scheme

Successful candidate will need to complete a basic DBS application.

Our client reserves the right to close this recruitment if it is deemed that they have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£24500/annum
Start Date Required Experience
See listing
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Required Education
Other