|Northern Ireland based - Armagh
Permanent position £70k - £75 base + 10% bonus + health + pension
A leading international pharma business are seeking an experienced professional to manage the delivery of a portfolio of internally and externally supported IT services to agreed service level, cost and sustainability targets. You will also manages a team of 7 internal and external systems support analysts who provide day-to-day support services across the business.
Duties / Accountabilities:
Develop and apply a systematic management framework to manage a portfolio of IT services to support the business strategy and objectives.
Provide scrutiny and challenge to IT service provision ensuring alignment with wider policies and strategic initiatives.
Manage the delivery of third party supported services through regular review forums.
Manage the change process and the maintenance of regulatory legal and professional standards.
Ensure the portfolio of IT services is continually reviewed and aligned with current and emerging business needs.
Define, maintain and deliver a continuous service improvement plan across the IT service portfolio to improve the effectiveness of service provision to the business.
Work with the IT Business Analysts to identify gaps in support and understand the activities required to fill those gaps.
Work with the IT Project Managers to seamlessly transition the startup of new IT services.
Complete all work in accordance with GxP requirements (GMP, GLP, GCP and GPvP) and any required standards using the appropriate SOPs, methods and tools.
Facilitate the professional development of the IT Service Delivery team.
Serve as a subject matter expert (SME) in service delivery management for the IT function.
BSC in Computer Science, Information Technology or related subject(s) or equivalent.
Typically 15+ Yrs experience in multiple IT areas with 8-10 years experience in systems support.
Experience working in a manufacturing or pharmaceutical environment.
Experience working with third party IT service providers.
Demonstrates a systematic, disciplined and analytical approach to problem solving.
Demonstrates above average inter-personal skills and confidence dealing with colleagues.
Demonstrates a high level of responsibility and ownership of technical and customer service issues.
Proven ability to work unsupervised individually and as a member of a team to agreed targets and service levels.
Good communication, time management and organisational skills.
Good MS-Office (Word / Excel / Project /) and MS-SharePoint proficiency
ITSM / ITIL Foundation or Practitioner Certified (or equivalent).
Experience working in a regulated environment.
Knowledge of Microsoft Server Platforms, Active Directory, MS Exchange, LAN/WAN Administration and MS-Access.
Knowledge of virtualisation technologies (VMWare / Citrix ZenApp).
Knowledge of backup technologies (Symantec BackupExec / Veem).
Knowledge of CRM, SCM, ERP, MES or LIMS systems.
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