|User Researcher (Inside IR35) Leeds 3 - 6 Month Contract (Apply online only)/day (DOE)
User Researcher needed for a 3 to 6 Month Contract based in Leeds. Evaluating / researching a Case Management tool within a GDS environment.
This contract is Inside IR35. Start ASAP in March 2020. Key skills, experience + duties will include:
- Looking at whether an existing Case Management tool meets user needs + how looking at how it can be developed into an online digital service. - Proven understanding of Government Digital Services (GDS), including GDS service design manual + Technology Code of Practice. - Experience of applying evidence-based research techniques, end-to-end user journeys, user centred design + user goals / motivations. - Complex user journey mapping across a variety of users and stakeholders. - Experience of designing digital services for users with low IT literacy would be helpful. - Agile methods and tools experience preferred