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  » Posted on: 21-02-2020

Position or Job Title Business Support Technician
Company CV-Library Ltd
Recruiter Reference itjobspost/211764870
Position Location (City) BD21, Keighley, Bradford
County/Area Lancashire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Our client based in Keighley is looking to recruit a Business Support Technician on a full time, temporary to permanent basis.


* Communicate and liaise with customers as ‘First Point of Contact’

* Record and Monitor incidents/problems reported by customers

* Provide Technical Support and other IT- related services, such as product installation & configuration

* Develop & maintain good relationships with customers and colleagues

* Communicate effectively with hardware & software suppliers and external support providers

* Maintain personal motivation to acquire knowledge and keep abreast of rapid technology developments.

* Maintain commitment to the development of technical knowledge & skills in line with the business requirements of the company

* Practise efficient time management of self to ensure efficiency of operations in workshop and small business technical support areas

* Ensure that all company procedures and policies are adhered to in the course of duty


* Assist in contributing to the Company’s strategic business planning processes

* Handling/processing customer payments (cash/cheque)


In accordance with the needs of the business the following criteria also apply to this post:-

* Working additional hours may be required from time to time

* Working on customer sites may be required

* Working varied or regular shift patterns may be required.

Skills & Requirements:

* Recent Microsoft Technical Qualifications or other recent industry-recognised qualifications.

* 5 or more GCSEs at A*-C grades (inc English & Maths) or equivalent qualification

* Good general understanding of networking principles, Operating Systems, Hardware & Software

* 1 year in junior/apprentice level technical role

* Must have Full Driving Licence

Salary - £16,000

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
Start Date Required Experience
See listing
Required Education