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  » Posted on: 21-02-2020

Position or Job Title Business Support Technician
Company CV-Library Ltd
Recruiter Reference itjobspost/211764870
Position Location (City) BD21, Keighley, Bradford
County/Area Lancashire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Our client based in Keighley is looking to recruit a Business Support Technician on a full time, temporary to permanent basis.

MAIN DUTIES AND RESPONSIBILITIES

* Communicate and liaise with customers as ‘First Point of Contact’

* Record and Monitor incidents/problems reported by customers

* Provide Technical Support and other IT- related services, such as product installation & configuration

* Develop & maintain good relationships with customers and colleagues

* Communicate effectively with hardware & software suppliers and external support providers

* Maintain personal motivation to acquire knowledge and keep abreast of rapid technology developments.

* Maintain commitment to the development of technical knowledge & skills in line with the business requirements of the company

* Practise efficient time management of self to ensure efficiency of operations in workshop and small business technical support areas

* Ensure that all company procedures and policies are adhered to in the course of duty

ADDITIONAL RESPONSIBILITIES

* Assist in contributing to the Company’s strategic business planning processes

* Handling/processing customer payments (cash/cheque)

OTHER REQUIREMENTS OF THE JOB

In accordance with the needs of the business the following criteria also apply to this post:-

* Working additional hours may be required from time to time

* Working on customer sites may be required

* Working varied or regular shift patterns may be required.

Skills & Requirements:

* Recent Microsoft Technical Qualifications or other recent industry-recognised qualifications.

* 5 or more GCSEs at A*-C grades (inc English & Maths) or equivalent qualification

* Good general understanding of networking principles, Operating Systems, Hardware & Software

* 1 year in junior/apprentice level technical role

* Must have Full Driving Licence

Salary - £16,000

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£16000/annum
Start Date Required Experience
See listing
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Required Education
Other