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  » Posted on: 02-01-2020

Position or Job Title IT Support Technician
Company CV-Library Ltd
Recruiter Reference itjobspost/211440567
Position Location (City) Wednesbury, West Midlands, Un
County/Area West Midlands
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
We have an exciting opportunity, not to be missed! At SV Cuisine we are currently looking for an IT Support Technician to join our team based in Wednesbury. The successful candidate will join us on a full time, permanent basis and will receive a competitive salary of £18,500 - £22,000 per annum, dependent on experience. The hours of work for this role are 6:00am – 15:00pm.

SV Cuisine is an Operational Company of Hilton Food Group Plc from 2019. Dedicated to the supply of Slow Cooked meat products since 2014, we have an excellent reputation for delivering restaurant quality meat products to our customers.

About the IT Support Technician role:

The IT Support Team is the central point for all local IT related incidents and service requests. The role of IT Technician is to provide 1st/2nd Line support for all Staff/Employees. The IT Technician is responsible for resolving support requests as well as ensuring customer satisfaction, continuity of service, operational efficiency, and is required to be involved in IT projects as they arise. The IT support staff work in a dynamic, fast paced environment which provides services through multiple avenues, examples: over phone, through email, over Skype for Business or in person.

Key responsibilities of our IT Support Technician:

- Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.

- Install and configure new IT equipment.

- Resolve incidents and upgrade different types of software and hardware.

- Create/maintain and publish relevant support documentation in order to assist all IT Staff in the quick resolution of incidents and service requests.

- Ensure Maximum availability of Computer Systems.

- Maintain Production solutions, liaise with Production teams to improve effectiveness of those systems.

- Maintenance of Local Area Networked computers, switches, servers and printers to ensure maximum up-time.

- Maintenance of Corporate email system.

- Maintenance of Users through Active Directory.

- Maintenance of file security and permissions.

- Configure, manage, and maintain telephone systems, and handheld technologies, e.g. Mobile phones, tablets.

- Asset Management of all IT equipment.

- Maintain Production solutions, liaise with Production teams to improve effectiveness of those systems.

What we’re looking for in our IT Support Technician:

- Good Understanding of Networking issues, including TCP/IP, VOIP, Wi-Fi Technology

- Troubleshooting & Diagnostics Skills

- Excellent Customer Service Skills

- Understanding of Windows 7/8/8.1/10 and Server 2008/2012/2016

- Good Understanding of Microsoft Office Products

- Good Understanding of Active Directory

- Experience of Email enabled devices, Tablets and phones

- VMWare Environment – Administration Level – Minimum

- Microsoft System Centre Suite – Administration Level

- Operating Solutions within a Manufacturing Environment

- ERP Systems

- EDI

- Troubleshooting and Diagnostics

- Ability to install and administer computer hardware, software and networks

If you would like to join our team as our IT Support Technician then please click ‘apply’ today – don’t miss out, we’d love to hear from you

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£18500 - £22000/a
Start Date Required Experience
See listing
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Required Education
Other