|This Houghton Regis, Beds based client, a Sunday Times top 100 company that offers a great place to work along with a great career path should you want one, is looking for an 1st Line Help-desk person to join them asap.
This is ideally a temp to perm opportunity so an immediate start, though if you are in a permanent role, then it can be looked at a straight permanent opportunity.
This is a great opportunity for a career in IT with a great company that is hugely established in the UK.
Overview of the Role Provide 1st Line Technical support and administration for users of the companies Online System (an internally developed application). Experienced Web Application Support Analyst to join a high-profile team within the business. Talented Application Support Analyst to provide 1 st line Application Support to the business customers, liaise with the company’s internal infrastructure teams and developers. Reporting to the Service Desk Team Leader the Application Support Analyst will play a role within the support team.
Duties and Responsibilities 1st Line Technical Support using Service Desk Software (ITSM). • Working within the ITIL framework. • Provide efficient and effective support to system users. • Ensure that service desk requests are logged and processed efficiently, effectively and in a timely manner. • Resolving tickets on a 1st line level and where necessary, escalate to more senior IT personnel. • Undertake any other related work under the direction of the IT Management Team.
Person Specification Highly motivated with excellent administrative and organisational skills Strong problem solving and decision making skills Excellent communication skills Methodical and analytical approach Broad experience of IT systems and accurate keyboard skills Excellent customer service skills, both in person and on the telephone Experience in working in a customer focused environment Strong interest in IT Ability to work independently or as part of a team
Great to Have but Not Essential The skills required for the Application Support Analyst: • Experience of BI, SQL, SSIS, SSRS, SSAS • Office 365 suite • HTML, XML and Powershell scripting experience • Intermediate SQL Query experience • Understanding of networking, IIS .NET and infrastructure principles • Windows server experience
Salary: tbc on experience and qualifications
Benefits: free parking pension (after qualifying period) canteen