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  » Posted on: 14-03-2019

Position or Job Title Service Desk Manager / Helpdesk Team Leader
Company CV-Library Ltd
Recruiter Reference itjobspost/209683073
Position Location (City) Basingstoke, Hampshire
County/Area Hampshire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Service Desk Manager / Helpdesk Team Leader required for my client based near Basingstoke for a permanent role, salary £40-45K + benefits.

My expanding client are looking to take on a Service Desk Manager to run their Helpdesk team (7 Engineers at different levels).


* Day to day management of Service Desk staff

* Delegation of work based on priority and severity

* Managing productivity within the team

* Working with senior management to drive efficiencies within the desks

* Performing 1-2-1’s with staff

* Enforcing and adapting SLA’s and KPI’s

* Process improvement and implementation

* Working based on ITIL principles

* Escalation management

* Defining duties of tiered Engineers


* 2+ years of people management experience in a Service Desk / Helpdesk environment

* ITIL experience

This is a new position in a growing business, and an exciting opportunity to help drive growth within a successful business.

Please apply ASAP for more information

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£40000 - £45000/a
Start Date Required Experience
See listing
Required Education