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  » Posted on: 31-01-2019

Position or Job Title Web Designer / Content Manager
Company CV-Library Ltd
Recruiter Reference itjobspost/209428736
Position Location (City) Edinburgh
County/Area Worcestershire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Due to an exciting period of growth, my Edinburgh based client are currently looking for a Web Designer / Content Manager to work as part of a large HR MI & Systems team. This role will interact directly with their client, a global blue-chip financial services company. In this role, you will be responsible for supporting, configuring and governing a HR knowledge content and collaboration platform. You will also be responsible for researching, tracking and resolving site issues.

Key Responsibilities:

Maintenance

* Maintains the functionality, appearance and accuracy of our HR content management and collaboration platform.

* Uploads site content and documents, ensuring all material is accurate and meets the agreed standard.

* Maintains and implements changes and updates to content specifications and standard templates.

* Investigate and report any operational or technical issues with the site.

* Monitor site performance against expectations and Service Level Agreements

* Report any potential site issues expected to impact performance to the MI and Systems Manager.

Governance

* Co-ordinate site governance and ensure that established governance standards are adhered to.

* In partnership with the site governance board and HR subject matter experts, keeps site content specifications and additional information up to date.

* Regulate and manage access rights of site users, ensuring individuals only have access to content that is relevant to their role.

* Maintain the site content tracking and governance database and produce regular reports that highlight when content is scheduled for review.

* Conduct audits of site content to maintain site integrity.

* Monitor and moderate site comments and questions, ensuring that no erroneous information or personal identifiable information is shared.

Analysis

* Manages site reporting and analytics.

* Analyses site activity and content views and reports key site metrics to stakeholders.

* Provides reporting on overall metrics related to site objectives to the site governance board.

* Optimises site and content exposure by analysing content views and patterns to direct placement of content and enhance key word searches.

Change Management

* Plans, defines, implements and evaluates site changes and functional improvements.

* Working with the site governance board, plans, designs and implements changes to site functionality and templates.

* Co-ordinate UAT testing for site changes and track UAT issue management, including triaging of issues, new requirements and user errors.

* Ensures all changes are singed off by stakeholders, before being published and keeps a record of sign offs.

Promotion

* Actively co-ordinates the promotion of site usage.

* Deliver training and host site workshops as required.

* Promotes site usage through the co-ordination of communications and site announcements.

* Develops concepts for promotional campaigns.

Essential Experience / Skills

Customer Service and Technical

* Highly analytical with a proven track record of troubleshooting site related issues.

* Poised and self-confident, able to communicate with senior stakeholders and liaise with necessary vendors where appropriate.

* Proven experience and in-depth knowledge of HTML.

* Must be able to effectively communicate requirements and solutions to both technical and nontechnical users.

* Experience in analysis, design, testing and release management.

* Ability to build strong working relationships across all levels within the organisation.

* Strong organisational skills with the ability to prioritise own workload and deal with conflicting priorities.

* Ability to respond to a high volume of queries, ensuring a high attention to detail and accuracy.

* Ability to communicate effectively with clear and concise language verbally and with written correspondence.

* Proven track record of providing quality customer service in a similar environment

* Demonstrated ability with MS applications, including advanced knowledge of Word, Excel and Outlook.

* Creative thinking with an awareness of current trends in graphic design and website user experience design.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£30000 - £35000/a
Start Date Required Experience
See listing
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Required Education
Other