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  » Posted on: 10-08-2018

Position or Job Title ServiceNow Support Analyst
Company CV-Library Ltd
Recruiter Reference itjobspost/207782603
Position Location (City) Birmingham
County/Area West Midlands
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
To perform 2nd / 3rd line level support and administration tasks on multiple ServiceNow instances and to ensure the highest levels of service and customer service are achieved.

Main Duties of the Job

• Supporting core ServiceNow modules like Incident, Problem and Change Management, Service Catalogue Management, Users and Groups management, CMDB, Knowledge etc • Maintaining Service Catalogue items and workflows • Perform mass upload of data via import sets • Assist in the customer on-boarding process on SCC’s MSP platform • Perform incident and problem root cause analysis following defined ITIL processes and procedures • Contribute to project activities by completing assigned tasks as necessary • Assist in the identification of opportunities for improvement in applications, services and processes. • Communicate and build relationships with all levels of the business and SCC’s customers

Skills, Knowledge and Experience

Essential • Extensive experience with in the support of IT Service Management (ITSM) platforms (Ideally ServiceNow) • Full understanding of ITSM processes • Good understanding of IT Operations Management (ITOM) • Capable of managing enterprise level platforms • Understanding of web services and integrations • Excellent communication skills • Ability to prioritise workload in a very dynamic environment • To be professional and presentable at all times Desirable • ServiceNow Certified System Administrator • ITIL v3 certification • Previous experience of development and coding – scripting and use of APIs • Basic understanding of AGILE/SCRUM methodologies

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
Start Date Required Experience
See listing
Required Education