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  » Posted on: 01-08-2018

Position or Job Title Service Desk Analyst
Company CV-Library Ltd
Recruiter Reference itjobspost/208367290
Position Location (City) Peterborough
County/Area Greater Manchester
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Service Desk Analyst - Peterborough

£20,000 - £22,000 + on-call + benefits

If you are a Service Desk Analyst and want to join one of the UK’s leading multi-channel home shopping retailer, looking to progress your career with real world experience and technical training then this role could be for you.

You must have a passion for delivering outstanding customer service backed by your knowledge of technology and IT problem solving ability; we hire first on excellent people skills.


You will work as part of a strong service desk team, responsible for providing assistance to the business for IT business related issues. Receiving/recording/troubleshooting inbound calls/tickets, insuring efficient resolution or redirection of support requests. You must have the ability to prioritise a varied workload, understand the impact of services on the business. You will need to be approachable and people orientated as well as having a good technical background.


* Have good experience with the following technologies:

- Networking (WAN, LAN)

- Active Directory

- Printers

- Microsoft Office Suite

- Windows Products

* Excellent communication skills, listening, written and verbal * Ability to support/challenge business requirements * Good problem solving skills and resilience * Proactive in bringing forward issues and opportunities, direct and persuasive when necessary * Supportive to other team members * Great team player, flexible, responsive, takes ownership and has excellent attention to detail * Willing to provide on call support as the necessary

Our client is looking to move ASAP so please send me your latest CV and I will call you to discuss further

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£20000 - £22000/a
Start Date Required Experience
See listing
Required Education