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  » Posted on: 01-08-2018

Position or Job Title Service Desk Analyst
Company CV-Library Ltd
Recruiter Reference itjobspost/208359909
Position Location (City) Cheltenham
County/Area Leicestershire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
I am currently recruiting for a Service Desk Analyst to join one of the UKs top independent Chartered Accountants based in Cheltenham. Working in a busy IT team, this is a pivotal role supporting 300+ staff across the company. The main duties will include:

1st & 2nd Line technical support (phone, email and in person)

Assigning of incidents to the most appropriate analyst or Third Party where appropriate Ownership of 1st & 2nd Line Support processes, for example Starter, Leaver and transfer. Management of incidents ensuring they hit SLA where possible Building of user equipment (Thin Clients, Laptops and smartphone handsets) Maintenance of end user equipment builds and processes. Equipment fault finding/troubleshooting, testing, repair or dispatch for repair. Inventory management end user equipment Assist in employee moves and meeting room setups, where appropriate Adherence to procedures & policies with regards to licensing of software. Documentation; procedures, configurations, training. Ownership and maintenance of helpdesk application Maintaining an orderly and tidy working environment for all areas under the control of the IT department. Regular/scheduled support site visits

The key skills and qualifications are:

Expert knowledge of Windows 7 (Configuration & Support) Good knowledge of Microsoft Office 2016 and Office 365 Citrix XenDesktop, XenApp v 7 Some knowledge of Structured cabling Experience in writing technical and procedural documentation 3+ years` experience in configuring & setting up PC`s/laptops/Thin Clients 3+ years` experience in installing and general PC maintenance Experience in automation produces, for example PC builds. General understanding of LAN, WAN, DHCP, DNS, PROXY, HTML,IIS6, TCP/IP Experience with Android and Apple technology Strong analytical and administrative skills. Ability to work within a high pressure environment. Excellent interpersonal skills

If you would like more information on this role, please contact Will @ Brook Street on (Apply online only) or alternatively email your CV

Required Skills
See listing
Nice To Have Skills
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Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£20000 - £23000/a
Start Date Required Experience
See listing
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Required Education
Other