|Job Title: Technical Support Specialist
Are you an analytical and problem solving Technical Support Specialist? This is an exciting opportunity for an interpersonal Technical Support Specialist who is looking to work within a supportive environment and build on existing technical knowledge.
As a Technical Support Specialist, you will be responsible for delivering a high level of software support to our client’s customers, primarily business resellers and commercial organisations. Acting as the first point of contact for any product and technical queries, you’ll provide efficient and timely support via the telephone and email. You’ll respond to incoming technical calls in a prompt manner, record accurate details of any issues and provide effective resolutions to any problems. As part of your role, you may be required to undertake occasional site visits to provide field-based support.
* Escalating and managing any technical issues with suppliers. * Undertaking product testing to help resolve customer issues. * Helping to produce and update technical documentation. * Delivering product training to customers.
* An IT or software support qualification, ideally at HNC or HND level OR proven IT or software support experience. * A clear understanding of Microsoft operating systems, database technologies, local area networks and internet technologies. * An IT related BTEC or diploma-level qualification would be beneficial to your application.
ACS are recruiting for a Technical Support Specialist. If you feel that you have the skills and experience required in this advertisement to be a Technical Support Specialist, please submit your CV including an outline of your experience as a Technical Support Specialist. It is always a good idea to include a covering letter outlining your experience as a Technical Support Specialist with your application as this will enhance your chances of selection and improve your prospects of landing the Technical Support Specialist you desire