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  » Posted on: 31-07-2018

Position or Job Title IT Support - Helpdesk, 1st Line, 2nd Line
Company CV-Library Ltd
Recruiter Reference itjobspost/208352579
Position Location (City) Wellington
County/Area Bedfordshire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
JOB TITLE: I.T. Help Desk Support Analyst / Technician

LOCATION: Wellington SALARY: c.£30,000 depending on experience PACKAGE: 25 days holiday plus Bank Holidays, Pension, Healthcare cashback scheme, etc.

The COMPANY Our Somerset based client is the UK’s leading independent manufacturer of packaging products. They have earned a deserved reputation for the quality of both their products and service. They have achieved this by continually investing in cutting edge technology within their production facility and, importantly, having a well trained and motivated workforce.

The ROLE Due to continued expansion they now require an I.T. Help Desk Technician/Support/ Analyst to provide 1st/2nd line technical support for all internal users of computing and IT systems. This would involve answering support queries via remote assistance (phone, email) and face to face - To take ownership of user problems and be proactive and understanding when dealing with user's issues - ultimately provide help and advice to users of the I.T. services and be able to offer appropriate technical guidance and advice. You will be the IT support for the location with extra guidance and assistance provided by Head Office.

The CANDIDATE Our client is looking for strong team player with the desire to learn and forge a career, experience within a similar environment would be beneficial. The right candidate will possess; • Helpdesk experience • Active Directory administration • Exchange 2010 administration • Experience supporting Citrix • Excellent troubleshooting and problem solving skills • Network trouble shooting • TCP/IP and general WAN/ LAN trouble shooting • Windows server 2003/2008r2/2012/2016 • VMWare • Windows Desktop 7/8/10

This role is commutable from: Wellington Taunton Ilminster Tiverton Whitnage Newtown Milverton Lowton North Petherton

ALTERNATIVE JOB TITLES: IT Helpdesk, 1st Line Support, 2nd Line Support, IT Support, Help Desk Technician, Helpdesk Support, Helpdesk Analyst, First Line Support, Second Line Support

Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£27000 - £32000/a
Start Date Required Experience
See listing
Required Education