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  » Posted on: 26-07-2018

Position or Job Title IT Software Support -- 1st Line
Company CV-Library Ltd
Recruiter Reference itjobspost/208332557
Position Location (City) Broadstone
County/Area Scotland
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
IT Software Support

Salary is £18,000 p.a. + Private healthcare + Pension + Parking + clear career progression opportunities and more! Permanent, Full Time, Based in Poole.

Are you an ambitious individual with a genuine passion for technology? Would you be interested in joining an award-winning communications management company that will invest in your future and will support your IT career development for the long-term?

This opportunity is available to those who already have experience in IT support or those who have recently graduated from school or college with relevant IT education or experience.

As a Tier 1 Support Engineer, you will perform a key role in answering inbounds calls and logging new support cases accordingly, resolving any software and hardware faults and escalating any issues to Tier 2 engineers. You will also be responsible for installing software updates and creating help documents for internal and external use. You will be working with a diverse range of technologies that will enhance your skills and you will join a small team of like-minded people in a friendly office environment.

Tier 1 Support Engineer Requirements: • Strong communications skills and customer service focus • Must have a genuine interest in technology with a willingness to learn • Experience of working with Microsoft Operating Systems • Able to prioritise and manage your workload • Experience of working with PABX telephone systems, and/or with bespoke software applications in a commercial working environment

Working Hours: Office based 37 hours a week: Mon - Thurs 9 am - 5.30pm, Fri 9 am - 5pm

Keywords: 1st Line Support, IT Support, Technical support, Help Desk Analyst; IT Helpdesk; Desktop Support; IT Assistant; Technical Support; Information Technology; Computer Support; Remote Support

Required Skills
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Nice To Have Skills
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Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
Start Date Required Experience
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Required Education