|I have a position for a First Level IT Help Desk Roles. This role is paying between £9 and £10 a day and it is inside IR35. This is for a 3 month contract (with the view to extend up to at least 9 months) and it is based in Winchester.
8:30 - 4:00 are our busiest times, so the working day will be around that.
To work within a team of 2 to provide support for a new programme rollout. Provide customer support over the telephone and carry out fault detection and problem diagnosis. Create and maintain procedures and project and technical documentation
Skills, knowledge and experience Previous experience of delivering IT support is desirable but not essential. A keen interest in IT and customer service is, however, important. Good interpersonal skills and the ability to relate well to people at different levels. Ability to work quickly and accurately and to deadlines. Ability to remain polite and calm under pressure Ability to identify, analyse and solve problems in a logical and effective way. Ability to quickly absorb information and understand new technologies/solutions. Must have an enthusiastic and self motivated approach. Take a keen interest in new technologies and trends that can enhance the IT services delivered to customers.
Typical Helpdesk First Level support for: Microsoft Windows 10 Mobile phones, Android and iOS. Microsoft Office applications Dell laptops and hybrid devices.
Generic role information: To support the provision of effective and efficient IT services and to assist in the delivery of IT solutions and processes. Act as focal point for IT technical and business issues. Decide on action to be taken to resolve problems and ensure appropriate procedures are followed. Provide advice and implement IT solutions within a prescribed framework of specifications and standards.
Normally 5 GCSE grade A-C or equivalent including Maths and English. Experience of working with standard IT packages and procedures. Effective communication skills.
We are 10 mins walk from Winchester train station. No working at home. The start date will be ASAP after the interview. Shortlisted candidates will be invited in for a chat with the manager
STR Limited is acting as an Employment Business in relation to this vacancy