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  » Posted on: 25-07-2018

Position or Job Title 1st Line Systems Support / Project Coordinator
Company CV-Library Ltd
Recruiter Reference itjobspost/208323168
Position Location (City) YO1, York, City of York
County/Area Kent
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
1st Line Systems Support / Project Coordinator It’s all systems go to progress your career… If you’re an ambitious professional with outstanding customer service, problem solving and communication skills coupled with a technical mindset, then you won’t want to miss this superb opportunity to join an exciting and innovative company where you’ll have the opportunity to undertake continuous professional development through training courses, self-study and on the job training. Who will I be working with? Pinacl is an exciting and innovative ICT provider that drives innovation from flexible managed services through reliable wireless networks to integrated managed network infrastructure solutions, giving customers greater choice and underpin their success. Pinacl has gained an enviable reputation with a well-established and ever-growing client-base that is supported by a dedicated workforce. At Pinacl, you’ll be part of an exciting and dynamic team within an Investors in People accredited business that is large enough to deliver but still of a size that cares. Pinacl is committed to career progression with professional qualification paths and the company will encourage you to share new ideas, new technologies and solutions and be part of transforming the industry. What will this role of 1st Line Systems Support / Project Coordinator entail? As 1st Line Systems Support / Project Coordinator, you’ll work as part of the existing Pinacl team based on site at City of York Council, in a first level support capacity managing and coordinating multiple projects at the same time. Your duties will include, although not be limited to: * Providing first line support for telephony, queue management and feedback technology systems, monitoring and reporting system error logs where appropriate * Providing support to the Service Delivery Manager (SDM) and Team, raising any risks or deviations where appropriate * Liaising with key stakeholders, contractors and engineers to ensure all parties are kept up to date * Ensuring project deadlines are met within the agreed service level agreements * Administrating contact centre technology including Netcall, Mitel Client Software and reporting software, QMS, C-Matrix and Redbox Recorder * Raising support requests, prioritising jobs, monitoring progress and updating users * Monitoring the effectiveness of supplier help desks in line with contractual agreements * Building reports, raising purchase and sales orders and preparing invoices * Organising, attending and participating in project meetings and taking minutes as required * Assigning tasks to Engineers, maintaining diaries and managing budgets What will I need to be considered for this 1st Line Systems Support / Project Coordinator role? * Proven experience providing first line support / coordinating projects in a technical / system support analyst role * Ability to communicate at a first line technical resolution level * Minimum of 5 GCSEs including Maths and English at Grade C level or above * Excellent IT skills * Superb problem solving and organisation skills, with ability to effectively prioritise work methodically and in a timely manner * Strong interpersonal skills, with the ability to communicate at all levels * Excellent telephone manner and customer service skills * Self-motivation with ability to work as part of a team and on own initiative where appropriate * Energetic with an enthusiastic and ‘can do’ attitude Although not essential, the following are desirable for the role: * Mitel, Netcall or Redbox technical qualifications * A relevant foundation level Project Management Qualification such as Prince 2 * Familiarity with the public sector environment What will I receive in return? Salary: Circa £20,000 to £22,000, level dependent on experience Attractive Benefits: Performance-related bonus, 20 days annual leave plus bank holidays increasing to 25 days plus bank holidays after 5 years’ service, pension, healthcare, life assurance, and childcare and cycle scheme vouchers Hours of Work: 39 hours per week, Monday to Friday Contract Type: Permanent Location: Based on site in York (North Yorkshire) All applications to be submitted online, and strictly no agency calls or agency CV submissions. This 1st Line Systems Support / Project Coordinator vacancy is advertised by JVP Jobs on behalf of the employer Pinacl. At JVP Jobs we believe in providing complete transparency for you the job seeker to help you make informed decisions. By applying for this role you are submitting your CV directly to our above named client. Please note that we DO NOT operate as a recruitment agency, all applications will be reviewed directly by the employer Pinacl, and should they wish to progress your application further they will be in contact with you. Feel free to visit JVPJobs co uk to access CV and interview tips, apply for advertised vacancies, and set up email job alerts

Required Skills
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Nice To Have Skills
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Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£20000 - £22000/a
Start Date Required Experience
See listing
Required Education