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  » Posted on: 17-07-2018

Position or Job Title IT Support Technician
Company CV-Library Ltd
Recruiter Reference itjobspost/208273679
Position Location (City) Norwich
County/Area Tyne & Wear
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
IT Support Technician - Up to £21,000 per annum - Permanent - Norwich

My client has an exciting, new opportunity to join their busy IT team. You will be involved in first line support to internal users.

Key duties required:

• Diagnosing and solving • Logging customer/employee queries • Providing technical support in the timely resolution of incidents related to hardware, software and telephony. • Works to agreed SLAs and ensures all incident information is recorded in correct manner in order to provide accurate data for report management

You will need to understand and comply with Service Level Agreements for all clients to assign all issues to bug or issue status and priority. My client will also need you to provide support all clients and prospects aiming to ensure a high level of client satisfaction directly based on accurate expectations.

If you’re interested in learning more about this opportunity, please send your CV ASAP.

Key Skills - 1st line, first line, service desk, help desk, helpdesk, IT support, IT technician, active directory, IT Engineer, 2nd line, second line

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£18000 - £21000/a
Start Date Required Experience
See listing
Required Education