|Position: Level 2 / 3 IT Support Technician Location: Surrey Salary: 32-35k Ref: (Apply online only)
Our client is an IT solutions company with an established services division. This division offers a full delivery service of supplying, installing and supporting business information systems to a diverse range of clients. Due to continued growth they are looking to add a Level 2 / 3 IT Support Technician to the team.
What you will be doing The successful candidate will be initially based on the support help desk. The duties will include:- • Resolving 2nd / 3rd line issues reported by our customers using a variety of remote tools • Recording all such calls in the ticketing system • Monitoring customer’s systems and acting on alerts
After a short while ….. • Configuring Servers, both physical & virtual • Building VM environments (mainly VMware) • Attending sites for installations and repairs
Required Skills / Experience • You should bring with you at least 4 years’ experience within a similar environment. • You must possess excellent verbal and written skills and a UK driving licence. • A sound knowledge of Windows 2003/2008/2012/SBS2008 & 2011, Administrative AD experience. Exchange 2007 % 2010, 2013. VMWare 4 and 5, Citrix Xen App, Desktop and Server • Virtualisation competencies in VMWare and or Microsoft and Citrix. Desktop access using Citrix and Microsoft is beneficial. Good knowledge of Cisco IOS, DNS and IP essential. • Windows 7 • Some ADSL router configuration abilities • A good working knowledge of Microsoft Office • A good working knowledge of TCP/IP, network infrastructure, VPN, SQL, Wifi, IP telephony • An ability to work competently under pressure • Good diagnostic skills
Please make sure that your full address and details are included in your application for this role