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  » Posted on: 03-08-2018

Position or Job Title Level 1 IT Support Technician
Company CV-Library Ltd
Recruiter Reference itjobspost/207686315
Position Location (City) Surrey
County/Area Surrey
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Position: Level 1 IT Support Technician Location: Surrey Salary: 20-25k Ref: (Apply online only)

Our client is an IT solutions company with an established services division. This division offers a full delivery service of supplying, installing and supporting business information systems to a diverse range of clients. Due to continued growth they are looking to add a Level 1 IT Support Technician to the team.

Job Purpose • To provide first line helpdesk support to clients, assisting them with hardware and software problems via phone and email. • Visit client sites to assist other technical staff. • Assist with the processing of client equipment.

Duties & Responsibilities – Desktop Support: • To provide 1st line technical support; answering support queries via phone and email. • To maintain a high degree of customer service for all support queries. • To log all calls and time within the call logging system. • Respond to enquiries from clients and help them resolve any hardware or software problems. • To escalate more complex calls to the relevant IT Support member

Duties & Responsibilities – Other Support: • Carry out daily client systems checks, reporting to the Service Delivery Manager where necessary. • Update client configuration files and documentation. • Prepare PCs and other hardware to be sent to clients.

Skills/Attributes Required • Excellent telephone manner. • Good written and spoken English. • Working knowledge of Microsoft based operating systems • Good understanding of PC hardware set-up and configuration. • Flexible, pro-active approach.

Please make sure that your full address and details are included in your application for this role

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£20000 - £25000/a
Start Date Required Experience
See listing
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Required Education
Other