|Position: Level 1 IT Support Technician Location: Surrey Salary: 20-25k Ref: (Apply online only)
Our client is an IT solutions company with an established services division. This division offers a full delivery service of supplying, installing and supporting business information systems to a diverse range of clients. Due to continued growth they are looking to add a Level 1 IT Support Technician to the team.
Job Purpose • To provide first line helpdesk support to clients, assisting them with hardware and software problems via phone and email. • Visit client sites to assist other technical staff. • Assist with the processing of client equipment.
Duties & Responsibilities – Desktop Support: • To provide 1st line technical support; answering support queries via phone and email. • To maintain a high degree of customer service for all support queries. • To log all calls and time within the call logging system. • Respond to enquiries from clients and help them resolve any hardware or software problems. • To escalate more complex calls to the relevant IT Support member
Duties & Responsibilities – Other Support: • Carry out daily client systems checks, reporting to the Service Delivery Manager where necessary. • Update client configuration files and documentation. • Prepare PCs and other hardware to be sent to clients.
Skills/Attributes Required • Excellent telephone manner. • Good written and spoken English. • Working knowledge of Microsoft based operating systems • Good understanding of PC hardware set-up and configuration. • Flexible, pro-active approach.
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