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  » Posted on: 19-12-2017

Position or Job Title 1st/2nd Line Support Analyst - Manchester - &poun
Company CV-Library Ltd
Recruiter Reference itjobspost/207078402
Position Location (City) Manchester
County/Area Greater Manchester
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Kick start the New Year with an amazing new role. This employer, a leader in its industry is looking for an ICT Service Desk Coordinator to join their team. You'll ideally come from a manufacturing background but what is most important is your ability to provide strong IT support to a wide range of users of differing technical ability. The employer is brilliant, you'll love working for them and in return you'll receive a structured career path, training and a superb benefits package.

What you'll do

* Provide 1st and 2nd level support to internal customers via phone and email * Troubleshoot and resolve issues at the first point of contact * Provide the highest level of customer service to all customers * Ensure that all incidents and service requests are logged into the ITSM system * Ensure that all relevant information of the issue/request and actions taken are clearly documented in the ITSM ticket system * Ensure that incidents and requests are resolved in a timely manner and/or according to service level targets * Maintaining communication with internal clients and other key stakeholders to ensure they remain informed

What experience you'll need to succeed

* Citrix * Windows Desktop 7/10 * Networking basic Hubs Switchers Routers * MS Office 2007/10/13/16 * Office 365/Exchange * Remote desktop management * Hardware and software evaluation and procurement * Some knowledge of SAP is beneficial

What you'll get

A salary of circa £25-26k, pension, private health, bonuses, training and much much more.

Apply immediately

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£24000 - £26000/a
Start Date Required Experience
See listing
Required Education