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  » Posted on: 15-12-2017

Position or Job Title User Support Coordinator
Company CV-Library Ltd
Recruiter Reference itjobspost/207063754
Position Location (City) Newton Abbot, Devon
County/Area Devon
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Cathedral Appointments are seeking a User Support Coordinator to join an exciting high-growth business in Newton Abbot. This is a full time permanent role, and the successful candidate will have experience providing first class technical customer service to a non-technical audience.

User Support Coordinator responsibilities include...

Efficiently handling user support calls Document, track and monitor problems to ensure a full and timely resolution Data processing/database administration Identify, escalate and resolve software issues Identify patterns in caller queries and initiating resolution of these Undertaking the software subscription renewal process Liaising with customers regarding new annual software subscriptions Testing system enhancements and upgrades Providing administrative support to all other teams on an ad-hoc basis

User Support Coordinator requirements include...

First class customer service skills and an excellent telephone manner Excellent communication skills with the ability to build rapport, demonstrate listening skills and display empathy whilst dealing with customers General awareness of data protection in a sensitive support environment Ability to use multiple databases and systems Attention to detail and a high level of accuracy Ability to convey technical information to a non-technical audience Good all round administration and data entry skills Ability to work on own initiative as well as part of a team Ability to multi-task

Experience in a technical support/help desk environment is advantageous This role would suit a candidate who has experience on a help desk/1st line technical support OR candidates with a strong customer service background. The successful candidate will be able to demonstrate experience handling non-technical customers and display strong communication skills. This is a fantastic opportunity for a 1st line technical or user/customer support professional to progress and work in a fast-growing, busy office environment.


Competitive annual salary dependent on experience Discretionary annual bonus & pay review On-site parking

Required Skills
See listing
Nice To Have Skills
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Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
Start Date Required Experience
See listing
Required Education