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  » Posted on: 14-12-2017

Position or Job Title Junior Helpdesk Analyst
Company CV-Library Ltd
Recruiter Reference itjobspost/207059420
Position Location (City) Milton Keynes
County/Area London
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Junior Helpdesk Analyst Milton Keynes £15K

Working Hours: Monday to Friday - Alternative working weekends (08:30 - 16:30 and 16:30-00:00)

Are you passionate about IT?

Do you possess exceptional Customer Service skills, with Customer Service experience, either within a customer facing environment or contact centre based?

Our client, based in Milton Keynes is currently recruiting for Full-Time Customer Service Representatives to join their busy team, also providing the opportunity for development and career progression.

The Role: The Junior Help desk Analyst provides a first point of contact for clients to receive support and maintenance within the organisation's EPoS environment. This includes diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance. The Junior Help desk Analyst will also troubleshoot basic problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required

Required Skills: * Technical Knowledge of PCs and Desktop hardware * Windows XP, Windows 7, Windows 2000/2003/2008 experience preferable * Able to operate within the client standards operating procedures

Personal Skills: * Self-confidence and interpersonal skills * Willingness to learn * Good communication (both verbal and written) skills * Strong listening skills * A calm and professional approach when dealing with all client situations * Analytical and problem solving skills * Planning and organising skills * Able to operate effectively in a team environment with both technical and non-technical team members * Able to operate with minimal supervision * Able to manage time effectively, set priorities appropriately, schedule calls * Self-motivated, proactive and enthusiastic * Professional image and smart appearance

Please contact Hannah Rawlings on (Apply online only) if you would like to be considered for this role

Required Skills
See listing
Nice To Have Skills
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Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
Start Date Required Experience
See listing
Required Education