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  » Posted on: 14-12-2017

Position or Job Title 1st Level IT Helpdesk
Company CV-Library Ltd
Recruiter Reference itjobspost/207058750
Position Location (City) Winchester, Hampshire
County/Area Hampshire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
1 * First Level IT Help Desk Role Inside IR35 5½ month contract

•To work within a team of approx 10 staff to provide technical support •Provide customer support over the telephone and carry out fault detection and problem diagnosis. •Assist in the delivery of projects and programmes as required. •Create and maintain procedures and project and technical documentation

Skills, knowledge and experience •Previous experience of delivering IT support is desirable but not essential. A keen interest in IT and customer service is, however, important. •Good interpersonal skills and the ability to relate well to people at different levels. •Ability to work quickly and accurately and to deadlines. •Ability to remain polite and calm under pressure •Ability to identify, analyse and solve problems in a logical and effective way. •Ability to quickly absorb information and understand new technologies/solutions. •Must have an enthusiastic and self motivated approach. •Take a keen interest in new technologies and trends that can enhance the IT services delivered to customers.

Typical Helpdesk First Level support for: •Microsoft server 2008 and 2012 •Microsoft Windows 7 •Network Printing •Microsoft Office applications

Generic role information: To support the provision of effective and efficient IT services and to assist in the delivery of IT solutions and processes. Act as focal point for IT technical and business issues. Decide on action to be taken to resolve problems and ensure appropriate procedures are followed. Provide advice and implement IT solutions within a prescribed framework of specifications and standards.

Normally 5 GCSE grade A-C or equivalent including Maths and English. Experience of working with standard IT packages and procedures. Aptitude for defined specialism eg business analysis, project management, computer systems design, etc. Effective communication skills.”

We are 10 mins walk from Winchester train station. No working at home. The start date will be ASAP after the interview. The start date field in Matrix is nominal The role will be advertised for a long time due to the time of the year. However the Recruiting Mgr will be interviewing as they go so will offer when they find the right candidate. There is a restriction in the system that means I can only select an end date 5 months from the start date. Be assured this contract is for 5½ months

Required Skills
See listing
Nice To Have Skills
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Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£8.33 - £10.38/ho
Start Date Required Experience
See listing
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Required Education
Other