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  » Posted on: 12-12-2017

Position or Job Title IT Support / Technical Support
Company CV-Library Ltd
Recruiter Reference itjobspost/207048314
Position Location (City) Leeds
County/Area Hertfordshire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
IT Support / Technical Support 

Our client is a comprehensive refund protection provider covering any booking from any sector. They are looking to recruit a Technical Support Analyst for their Yeadon office. 

As the business has grown the demands of their customers, clients and internal teams have grown along with it. They require additional resource to help manage the needs and demands of these customers. 

Position: Technical Support Analyst  Location: Yeadon, West Yorkshire  Job Type: Full Time, Permanent  Hours: Monday to Friday, 9.00am to 5.00pm with 1 hour for lunch  Salary: £Competitive 

About the role: 

The primary focus of the IT Support / Technical Support role will be to provide front line support to customers. 


- Answering technical questions and helping to resolve issues  - Assist business areas in data correction and ad-hoc reporting  - Provide feedback on customer issues and work with the development team to identify practical solutions  - Actively engage with other team members  - Engage in discussions on development issues Operational Effectiveness & Control  - Maintaining discipline in communication Management of Risk 

About you: 

- Good understanding of basic data security and data protection  - GDPR training would be beneficial  - Excellent written communication skills  - Good understanding of web browsers and web communication  - Ability to diagnose common web browser issues  - Familiar with web debugging tools in both Windows and Mac SQL query basics MySQL SQL Server MongoDB JavaScript & JSON Keen to learn  - Comfortable working with and learning new technologies  - Strong understanding of web based technologies are required for this role 

You may have experience of the following: Technical Support Analyst, Support Analyst, Technical Support, IT Support, IT Support Engineer, 1st Line Support, Help Desk, Service Desk, etc. 

This vacancy is being advertised by EasyWeb Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications

Required Skills
See listing
Nice To Have Skills
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Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
Start Date Required Experience
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Required Education