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  » Posted on: 11-12-2017

Position or Job Title IT Support Analyst
Company CV-Library Ltd
Recruiter Reference itjobspost/207042302
Position Location (City) Kingston upon Thames
County/Area Leicestershire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
An experienced IT Support Analyst is sought by one of the UK`s fastest growing SaaS providers, to join their IT Support team based in Kingston-upon-Thames. The organisation offers business management systems to financial advisers and wealth managers in the UK and has achieved year on year growth. This is a great place to start and grow your career!

The Role:

As an IT Support Analyst you will work within the Support Team of around 20 people, providing software support and basic training to users of the company`s software. Your key responsibilities:

- Help desk support - answering support calls from clients and processing support emails. - Logging calls on internal system, using own initiative and taking ownership of queries. - Investigating and resolving queries, seeing through to completion. - Liaising with relevant teams on the resolution of queries. - Testing new software functionality developed and assisting the quality assurance process. - Creating and reviewing help files to assist clients using the system. - Liaising with the Account Management Team and other key members of staff on improving business processes and client liaison. - Assisting with remote telephone training for new users, when applicable. - General administrative duties.

Key Deliverables:

- Accurate and timely resolution to, or appropriate escalation of all cases assigned. - Deliver all additional assignments on time and to a suitable standard.

The successful IT Support Analyst will demonstrate:

- Help desk support experience required - Previous experience in the financial services industry is a distinct advantage - Experience of supporting an Application software in financial services or any other related industries - IT Graduate in Computer Sciences/programming or similar, relevant subject - Excellent customer relationship skills essential - Proven good computer skills essential, including knowledge of the Microsoft Office suite - Motivated individual with good time management and prioritisation skills - Ability to work in a very busy environment - Excellent attention to detail - Excellent telephone manner - Good communication skills, both oral and written - Maintain and constantly seek to improve knowledge of functionality of the Company`s software and industry products and practices as required to resolve 1st line cases - Database understanding/awareness preferred: Advanced Excel SQL Knowledge of `Splunk` would be a distinct advantage

Competitive company benefits including:

- Excellent salary dependent on experience - 25 days holiday + bank holidays - Life Assurance - 4 x Base Salary - Income Protection Plan - Pension - 3% company matching on up to 3% employee contribution - Private Medical Scheme - Cash Plan - Qualification sponsorship - Classroom, in-house, distance learning and on the job - Free access to 24/7 online training portal - Regular 121s - Annual performance reviews - Career Development plans - Subsidised sports and social events throughout the year - Christmas party and month end drinks - Free mortgage advice service - Childcare vouchers scheme - Cycle to work scheme - Parking permit scheme - Recognition scheme - Employee assistance programme - Fresh fruit every day - Free onsite massages available twice a month - Free eye tests and discounts on glasses

IT Support Analyst - Application Software

Kingston upon Thames, London

Excellent salary depending on experience + benefits

Support Desk Analyst; Helpdesk Analyst; Service Desk Support; Service Desk Analyst; Application Support Analyst; Software Support; Technical Support; First Line Support

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£20000 - £30000/a
Start Date Required Experience
See listing
Required Education