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  » Posted on: 11-12-2017

Position or Job Title Support Technician Engineer
Company CV-Library Ltd
Recruiter Reference itjobspost/207037503
Position Location (City) Cranfield
County/Area Surrey
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
PTS Consulting is a global IT and project management consultancy headquartered in London. We have an opportunity for a Support Technician Engineer to join us on a permanent basis. you will be providing systems support for schools in Bedfordshire. Predominately Microsoft Networks and site based working for clients in and around Bedfordshire, and remote support.

Normal duties include:

- On-site scheduled Technician Days carrying out 1st / 2nd Line Support Tasks. - Respond to Helpdesk requests both on site and remotely. - Server/ Network Troubleshooting. - Hardware and software repairs. - Deployment of hardware and software. - Carry out network documentation and reporting. - Assisting with customer sales requests. - Provide guidance and support to 1st line Technicians.

Skills required:

- 3 years or greater experience of Windows Desktop Support. - 2 Years or Greater Experience of Windows Server. - Good experience of Hardware Repair and Troubleshooting. - Experience in Support of AV installations (Projectors, Interactive Whiteboards). - Mobile Devices (Apple & Android). - Familiarity with AutoTask or other help desk solutions would be beneficial, however training will be provided.


- Well organised and self-motivated. - Reliable, enthusiastic and able to work effectively in a team. - Ability to prioritise workload and deliver solutions to meet customer SLA`s. - Strong customer facing skills, with an awareness of varying client technical skills. - Workplace experience in the Education sector providing IT support.

PTS is an Equal Opportunities employer and applicants are selected solely on the basis of their relevant aptitudes, skills and abilities. No applicant shall receive less favourable treatment on the grounds of sex, marital status, civil partnership status, trans-gender status, pregnancy, maternity, colour race, nationality, ethnic origin, religion, belief, sexual orientation, disability, age. This is not an exclusive list

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£19000 - £25500/a
Start Date Required Experience
See listing
Required Education