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  » Posted on: 07-12-2017

Position or Job Title Agresso Service Desk Analyst (MBS99999)
Company CV-Library Ltd
Recruiter Reference itjobspost/207024955
Position Location (City) Oldham
County/Area Somerset
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Key Responsibilities:Systems Analyst

Service Desk - Delivering application support service for customers, responding to and meeting customers' SLAs, along with assisting with input into the maintenance and development of service desk tools and processes.

Incident Management - responsibility for customers' incident management through service desk management, meeting SLA's and diagnostics and fault resolution of application related incidents relating to Agresso systems and services. Event Management - pro-active monitoring and prevention of system related issues thatcould impact performance.

Problem Management - Assist customers in working with other resolution groups to identify the root cause of problems and provide workarounds and solutions Release Management - Assist customers in rolling out new application functionality to meet business requirements

Change Management - assist with documentation and application configuration to meet audit requirements and knowledge transfer to customers.

Project Support - occasional participation in and support to the PMO and project manager for various system based projects e.g. training documentation production, systems functionality and suitability assessment

Application Support/Specialist

Assist with the implementation of Agresso products and modules

Participate in customer workshops in relation to system design

Analyse requirements and proposed business processes

Participate in the QA of configured test systems to assist in the assurance the solution has been implemented as specified.

Take ownership for identification of issues in conjunction with the Application Consultant or Project Manager

Seek out and be aware of new functionality with the Agresso product.

Be responsible for the customer relationship at all times

Be pro-active in identifying other customer needs and requirements, in addition to those of the current project. Pass this information to manager Assistance with ad-hoc consultancy services on site e.g. systems review service or trouble shooting

Other Responsibilities

Submit weekly timesheets and expenses

To comply with Company's Policies & Procedures

*This is not an exhaustive list of tasks. Key Skills and Qualifications:

Professional

At least 3 years direct experience of the Agresso software - Milestone 4 and Milestone 6

Experience of the implementation of a number of Agresso Modules, including an understanding of Financials, Logistics or Project Costing and Billing

Good working knowledge of SQL(essential), MS Excel, MS Word

Familiarity with process analysis and mapping techniques Understanding of Project Management processes

Understanding of service desk management Have worked previously using ITIL incident management process/systems Have exceptional attention to detail

Have experience of large volumes of data Act as a "custodian" of our system with a firm understanding of adhering to process and controls e.g. change control

Been involved in data migration, project upgrades or any significant change programmes (desirable)

Personal

Ability to effectively organise and prioritise time Effective communication skills, both written and verbal

The ability to quickly develop effective working relationships with customers and project teams Commitment to improving customer's system experience Confident, positive and resilient

Self-motivated and proactive

HR & Payroll Specific Experience Ability to understand the whole "hire to retire" business process

Knowledge of all Agresso HRP modules & systems processing

Payroll Processing Processing Payments

Adjusting payroll payments Payroll period end routines Performing Enquiries & create browsers for reporting Understanding system security and roles Troubleshoot issues that arise from BAU and ability to resolve these in a timely manner Creating alerts and have an understanding of how to update them Have an ability to use test systems to test fixes and new functionality and roll this out using change management methodology Workflow development for process such as Expense and Time management Data Import & Automatic Batch Import System customisations; AG16s, SQL-views, Flexi-tables, forms, overnight processes Regression testing during upgrades and enhancements User Training, UAT management, Helpdesk management Understanding the annual leave solution in Agresso Year end processing About Us

Kier Workplace Services provides specialist teams and technology solutions to help plan, manage and improve our clients' workplaces. This provides our clients with access to solutions not readily available in their own organisations. It also enables our clients to focus on their core business, while Kier takes care of the rest. Our key clients include the Royal Opera House, Royal Shakespeare Company, Legal and General, Kent County Council, Oldham Council, BAE and the London Borough of Southwark. We also work with a number of schools and academies, the Welsh Government and hold a major contract with the NHS in Yorkshire and Humber

Kier Group plc. is a leading construction, property, residential and services group which invests in, builds, maintains and renews the places where we work, live and play. We operate globally across a range of sectors including defence, education, health, housing, industrials, power, transport and utilities. Listed on the London Stock Exchange, we are a constituent of the FTSE 250 Index.

With a network of 88 UK offices Kier offers national coverage across all of its core activities. Employing 22,000 people, Kier has the financial strength and technical expertise to undertake some of the most significant construction, civil engineering and service contracts in the country.

Kier is an equality and diversity employer

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Additional Details

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