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  » Posted on: 05-12-2017

Position or Job Title 1st Line Support Engineer
Company CV-Library Ltd
Recruiter Reference itjobspost/207014121
Position Location (City) Colchester
County/Area London
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
1st Line Support Engineer Colchester Permanent £20,000 - £24,000 P/A

I have a brand new vacancy for a 1st line support engineer to assist my client with hardware and software problems via phone, email and help desk software. I am looking for someone with experience with 1st or 2nd line support experience, and with excellent communication and customer service skills. This is a fantastic opportunity for someone looking to continue their career in IT support, paying between £20k - £24k.

Job purpose: To provide first line helpdesk support to clients, assisting them with hardware and software problems via phone and email and helpdesk software.

Duties and responsibilities: * To provide 1st line technical support; answering support queries via phone and email. * To support users remotely. * To maintain a high degree of customer service for all support queries and · Adhere to all service management principles. * To take ownership of user problems and be pro-active when dealing with user issues. * To log all calls on the call logging system. * Respond to enquiries from clients and help them resolve any hardware or software problems. * Maintain a log of any software or hardware problems detected. * Support users in the use of computer equipment by providing necessary training and advice. * Carry out daily client systems checks, reporting to IT Manager where necessary. * Pre-build PCs/Laptops. * Fault finding for Laptops, Desktops and Windows tablets. * Be responsible for in-house system back-ups.

Skills & Experience * Previous 1st/2nd line support experience for software and hardware fault resolution. * Excellent communication and customer service skills. * VMware experience beneficial but not essential. * Strong working knowledge of Microsoft based operating systems inc Win 8. · Active Directory and Exchange Server Administration. · MS Office · Good working knowledge of LAN/WAN principals and TCP/IP protocols. · Understanding of PC hardware set-up and configuration. · Microsoft Certification desirable. · 'Hands on' approach and a willingness to learn. · Full Driving Licence and access to own transport

Required Skills
See listing
Nice To Have Skills
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Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£20000 - £24000/a
Start Date Required Experience
See listing
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Required Education
Other