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  » Posted on: 05-12-2017

Position or Job Title 1st Line Support Engineer
Company CV-Library Ltd
Recruiter Reference itjobspost/207014121
Position Location (City) Colchester
County/Area London
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
1st Line Support Engineer Colchester Permanent £20,000 - £24,000 P/A

I have a brand new vacancy for a 1st line support engineer to assist my client with hardware and software problems via phone, email and help desk software. I am looking for someone with experience with 1st or 2nd line support experience, and with excellent communication and customer service skills. This is a fantastic opportunity for someone looking to continue their career in IT support, paying between £20k - £24k.

Job purpose: To provide first line helpdesk support to clients, assisting them with hardware and software problems via phone and email and helpdesk software.

Duties and responsibilities: * To provide 1st line technical support; answering support queries via phone and email. * To support users remotely. * To maintain a high degree of customer service for all support queries and · Adhere to all service management principles. * To take ownership of user problems and be pro-active when dealing with user issues. * To log all calls on the call logging system. * Respond to enquiries from clients and help them resolve any hardware or software problems. * Maintain a log of any software or hardware problems detected. * Support users in the use of computer equipment by providing necessary training and advice. * Carry out daily client systems checks, reporting to IT Manager where necessary. * Pre-build PCs/Laptops. * Fault finding for Laptops, Desktops and Windows tablets. * Be responsible for in-house system back-ups.

Skills & Experience * Previous 1st/2nd line support experience for software and hardware fault resolution. * Excellent communication and customer service skills. * VMware experience beneficial but not essential. * Strong working knowledge of Microsoft based operating systems inc Win 8. · Active Directory and Exchange Server Administration. · MS Office · Good working knowledge of LAN/WAN principals and TCP/IP protocols. · Understanding of PC hardware set-up and configuration. · Microsoft Certification desirable. · 'Hands on' approach and a willingness to learn. · Full Driving Licence and access to own transport

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£20000 - £24000/a
Start Date Required Experience
See listing
Required Education