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  » Posted on: 01-12-2017

Position or Job Title First Level / 1st Line IT Helpdesk Analyst
Company CV-Library Ltd
Recruiter Reference itjobspost/206995322
Position Location (City) Hampshire
County/Area Hampshire
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
My client are a public sector organisation based in Hampshire.

Due to an increased work load we seek to recruit a First Level IT Help Desk Analyst to join an existing and growing team of ten.

Generic role information:

To support the provision of effective and efficient IT services and to assist in the delivery of IT solutions and processes. Act as focal point for IT technical and business issues. Decide on action to be taken to resolve problems and ensure appropriate procedures are followed. Provide advice and implement IT solutions within a prescribed framework of specifications and standards.

The prospective candidate will:

•Work within a team of approx 10 staff to provide technical support

•Provide customer support over the telephone and carry out fault detection and problem diagnosis.

•Assist in the delivery of projects and programmes as required.

•Create and maintain procedures and project and technical documentation

Skills, knowledge and experience

•Previous experience of delivering IT support is desirable but not essential. A keen interest in IT and customer service is, however, important.

•Good interpersonal skills and the ability to relate well to people at different levels.

•Ability to work quickly and accurately and to deadlines.

•Ability to remain polite and calm under pressure

•Ability to identify, analyse and solve problems in a logical and effective way.

•Ability to quickly absorb information and understand new technologies/solutions.

•Must have an enthusiastic and self motivated approach.

•Take a keen interest in new technologies and trends that can enhance the IT services delivered to customers.

Typical Helpdesk First Level support for:

•Microsoft server 2008 and 2012

•Microsoft Windows 7

•Network Printing

•Microsoft Office applications

Desirable: 5 GCSE grade A-C or equivalent including Maths and English. Experience of working with standard IT packages and procedures. Aptitude for defined specialism eg business analysis, project management, computer systems design, etc. Effective communication skills

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£69 - £70/day
Start Date Required Experience
See listing
Required Education