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  » Posted on: 30-11-2017

Position or Job Title Software Support Engineer - Trade Floor
Company CV-Library Ltd
Recruiter Reference itjobspost/206986456
Position Location (City) City of London
County/Area London
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Software Support Engineer - Trade Floor Support (2nd Line Support) - Canary Wharf - Up to £45,000 plus shift allowance - ASAP Start

I am currently looking for a Software Support Engineer to support and troubleshoot critical business systems in a front office environment supporting a large number of traders and sales staff.

Daily duties

* Support the companies traders and sales staff with technical issues and root cause analysis * Effectively use the manage the ServiceNow to handle and update calls * Demonstrate a high level of customer care behaviours at all times * Ability to work well under pressure and to tight deadlines * Assist with identifying team training and development, both technical and non technical to support the staff dialogue and development process * Manage own workload to ensure that assigned activities are completed within targets defined within SLA/OLA's

Skills required

* Strong experience from trade floor support environment is essential * An excellent understanding of ITIL Service Support and Delivery disciplines and methodologies * Strong technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN, Exchange 2007/10 * IT qualifications such as MCSE or PowerShell are desirable * Experience using a help desk call management system

Software Support Engineer - Trade Floor Support (2nd Line Support) - Canary Wharf - Up to £45,000 plus shift allowance - ASAP Start

Required Skills
See listing
Nice To Have Skills
See listing
Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£37000 - £45000/a
Start Date Required Experience
See listing
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Required Education
Other