|Role: Onsite Support Engineer
Salary: Up to £40,000 basic salary
CPS Group UK are recruiting for an Onsite Support Engineer to join an award-winning Managed IT and Cyber Security Services Company.
You will provide onsite technical support to their contract customers, for desktop/laptop/printer/application issues and installations as well as basic network/server troubleshooting and administration. You will communicate with the customer and manage technical queries in line with customer specific SLA's.
Duties and Responsibilities:
Provide 1st and 2nd line onsite and remote technical support services Prioritise, progress and resolve technical queries and service requests assigned to the individual in accordance with standard and customer specific service level agreements You will be responsible for completing specific technical projects and non-standard requests as directed by the Service Delivery Manager e.g. projects, deployments, installs, moves, adds and changes
Skills and experience required:
Experience of working in an MSP or enterprise environment Working knowledge of IT infrastructure support working across a range of up to date technologies including desktop/laptop/printer hardware, Office 365, Exchange, Windows 10, Active Directory, Apple OSX and iOS, deployment technologies SCCM/WSUS/MDT. Experience supporting and troubleshooting basic network & server issues
If this role sounds right for you and you'd like to know more then please contact Aimee on (phone number removed) or send an updated CV to (url removed)