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  » Posted on: 29-11-2021

Position or Job Title NOC Analyst
Company CV-Library Ltd
Recruiter Reference itjobspost/215271500
Position Location (City) Birmingham, West Midlands
County/Area West Midlands
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
NOC Analyst

Location: Birmingham

Salary: £28K - £32K

Job Purpose The NOC Analyst is responsible for providing 24x7 support and ensuring our customers receive an exceptional service all year round. The primary job responsibilities include:

24 x 7 monitoring of internal/client networks, server infrastructure and systems using monitoring tools (i.e. SolarWinds / Halcyon dependent on technology). Respond to alerts and messages as defined in the procedural documentation Log incidents with third party providers and manage incident to resolutionKey Accountabilities

Follow a check list process according to documented standards and in a timely fashion End-User Enterprise Operations Centre support using ticketing system. This includes managing each ticket with a high degree of accuracy from beginning to end Investigate and resolve failures of scheduled backup or restores Log, Allocate and Escalate to support groups as needed Produce and distribute daily client handovers Incident management Escalation management Media Handling First level support: specific Application/system SoftwareSkills and Experience:

Experience within a 24x7 IT operation Has good operational understanding some/all of the following technologies:o IBMi/AS400 - Required o Unix -Desirable o Windows - Required o Networking - Desirable o Monitoring tools - SolarWinds & Halcyon - Required

Experience of Incident, Problem and Change Management from an operational perspective ideally gained through ITIL experience. Is client and solution focused and is prepared to go the extra mile to resolve client issues to their satisfaction without compromising the viability of the contract. Highly responsive where required, has a strong sense of urgency and a commitment to follow through.Person Specification:

Promote and live my clients values; Think Client, Deliver Exceptionally and Excel Together Excellent communication skills, both written and verbal with great attention to detail Professional appearance, well-mannered and a constructive attitude in all work-related matters Ability to handle multiple tasks and prioritise work to maintain required productivity levels Willingness to research and self-study to keep skills relevant Self-motivated, shows a strong interest in developing knowledge of my clients technologies, flexible in approach, enthusiastic team player Strong rapport and relationship building skills with customers Strong sense of responsibility and accountability, results driven Methodical in approach with sound analytical and problem-solving skills, and keen attention to detail Flexible in approach to workload and shifts Enjoys a challenge

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Required Skills
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Nice To Have Skills
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Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
£28000 - £32000/a
Start Date Required Experience
See listing
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Required Education
Other