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  » Posted on: 26-11-2021

Position or Job Title IT Support
Company CV-Library Ltd
Recruiter Reference itjobspost/215265338
Position Location (City) Cardiff
County/Area Norfolk
Country United Kingdom
Company Profile Contact Recruiter

Description & Requirements

Job Description
Job Title: IT Support Pay: £14.33 per hour Location: Cardiff Start Date: ASAP Duration: Ongoing

We are looking for a candidate who can administer and maintain a telephony system for our client based in Cardiff. The role will be office based initially then working from home once trained on the system.

About you: * Have experience working in a similar role * knowledgeable about these specific products : Mitel MiVoice, MiCollab and CCM

Role: * Support and manage an on-prem Mitel VoIP telephony system * Provide first line support to circa 1,500 telephony users across multiple sites * The system is based on the Mitel MiVoice for Business platform * Several contact centres setup within CCM * Circa 150 contact centre agents * RedBox Call Recording linked to contact centre agents Users have a mix of the following: * Physical desk phones * MiCollab soft phones with Ignite * 3CX softphones Circa 80% of users are working from home

Duties: * Setting up new users, change requests and removing leavers * Assist users in connecting their soft phone to the system * Assist call centre users authenticating or logging into the system * Investigate and resolve telephony related calls to the help desk * Escalate technical issues to a third party maintenance partner * Undertake, if it is within their competence, changes to call centre workflows Larger scale changes should be notified to their manager for additional third party resource * Other duties that may arise to support the work of the team

Acorn Recruitment Ltd is acting as an Employment Business in relation to this vacancy

Required Skills
See listing
Nice To Have Skills
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Required Qualifications
None Listed

Additional Details

Employment Authorisation Type of Position
See listing Permanent
Salary and Package
Start Date Required Experience
See listing
Required Education